Home / FAQs

BioTel Care Diabetes Program

How do I sign up for the program?

It’s easy to sign-up. If you wish to do so on-line, please click the "Order Now" button on the home page and you will begin a quick step-by-step process. Or, if you'd like assistance signing up, contact our customer support center at 877-777-4710. We're available to take your call 24 hours a day, seven days a week.

Will my health plan cover the program?

The BioTel Care Diabetes program is designed to provide a price competitive alternative to health insurance coverage that allows individuals to avoid the hassle of submitting claims. For a low monthly program fee, you receive our cellular-enabled glucometer and all necessary supplies at a price comparable to many copays.

If I require additional supplies, how can I get them?

Telcare monitors your utilization on a continual basis and will send you necessary supplies before you run out. However, should your supplies be lost or damaged, you can request a re-order through our customer support center at 877-777-4710.

How can I update my credit card information?

If your credit card is due to expire in the next 30 days, you’ll receive an automated email notification with a useful link and directions explaining how to update your BioTel Care profile. Should your credit card be lost or stolen, or if you wish to use an alternate card, please access your account at shopbiotel.com to update your personal profile.

How can I obtain a billing statement?

Every time the monthly program fee is charged to your credit card, you’ll receive an automated email notification stating the amount charged, billing date, and service provided. Additionally, a historical listing of all charges can be accessed when you log into your account at shopbiotel.com.

If I want to cancel an order or disenroll from the program, what do I need to do?

If you submit your enrollment form and have second thoughts or wish to disenroll after you receive your meter, please contact our customer support center at 877-777-4710 as soon as possible and a representative will assist you with the process. Please note that if you choose to disenroll prior to the end of your agreed upon contract period, an early termination fee may apply.

If I need to return my meter, what is the process?

If for any reason you need to return your meter, please contact our customer support center at 877-777-4710 to receive a Return Kit with prepaid postage and instructions. Once you receive the kit, place return items in the package, use the provided shipping label, and following the instructions for returning the package. Please do not return any items without first contacting our customer support center.

Using the Telcare Blood Glucose Monitoring System

Accessing & Using the Telcare Portal

Data Privacy & Security